Operational knowledge platform

Additional architecture decisions

• 01Structured documentation replaces scattered files and tribal knowledge with categories, indexed search, stable routes and Markdown rendering.
• 02Role-aware access separates support tiers while audit events make sensitive usage visible.
• 03A document-processing pipeline converts procedural PDFs into searchable Markdown while removing repeated visual templates.
• 04A grounded assistant prototype retrieves from the real operational corpus and cites sources, showing a practical path for AI-assisted support.